Tournament Time

The much anticipated first ever Clemens family fishing tournament has finally happened. We waited three months for the perfect weekend to hold our tournament and it was a blast.

My oldest son is obsessed with fishing – I’ve written about that several times. He started planning a fishing tournament in December. He made hand-written invitations and made a list of rules and requirements. He spent a lot of time getting the tournament stuff put together. Only to have his dad and me tell him it was too cold, and the ponds were frozen – a minor setback.

He was heartbroken for a while until we planned a new date for the competition – March 12.

We put together certificates and prizes and cooked a bunch of hot dogs for bait. Then we all met at the ponds for the 9 a.m. tournament start time.

My three boys and two of their friends fished for two hours. Then we tallied up the score and handed out prizes.

There were times it was crazy – like when one of them would get their pole tangled like a bird’s nest, or when two of them would catch a fish at the same time. We kept losing the pliers we were using to unhook the fish and I kept tipping over the pole we were using to measure how big they were.

But overall it was a fun thing I hope to do again. The five boys ended up catching a total of 20 fish thanks to the awesome Power Bait lures that one of the boys brought – we didn’t even use the two packages of cooked hot dogs we brought.

We gave prizes for youngest fisherman, least fish caught, most fish caught, biggest fish and most unique fish.

There was kind of a hiccup while handing out prizes because like most kids I know my oldest son wanted to win all of the prizes. Who wouldn’t?

But we got it worked out and all the kids left with smiles on their faces. Including my youngest – our one-year-old daughter who is learning to fish and loves reeling in her own pole.

I didn’t really want to do the tournament. It felt like just one more thing to plan and cram into a busy weekend. But like most other times when I put my children and family first I end up having a great time. My kids are always teaching me new things and helping me reach out beyond my comfort zone. I am grateful for that.

The Perfect Patty’s Day Party

We’ve been in a feud with leprechauns for years. They have trashed our house, marked footprints all across our floor and even peed green into our toilet.

We set traps to catch them year after year and my boys love exchanging notes with McGregor the leprechaun king who is also our distant cousin.

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St. Patrick’s day is a big deal at our house. My father in law served a mission for The Church of Jesus Christ of Latter-day Saints in Ireland. His grandpa came to America from Ireland. So my kids have grown up with a dash of Irish pride.

I’ve written about our St. Patty’s day activities before but I don’t think I’ve ever written about one of our family’s favorite annual events – The Clemens Family St. Patrick Day Pot Luck.

Each year we hold a relaxing dinner with my husband’s family where we can all come and enjoy some Irish tunes while eating Shepherd’s Pie.

I don’t remember why it started, but we’ve done it going on seven years now and we look forward to it every year.

Why is it so much fun? I don’t know exactly. But I think it has something to do with the ease of the evening. There are no games planned. No performances (unless you count my boys busting out in impromptu Irish dance). No real structure.

We simply sit down and enjoy one another’s company. There’s no rush, no hype and no expectations.

I love a good party with activities and assignments, but every once in a while it’s nice to take it easy.

My boys have helped me make a few decorations for the party each year that we save and pull out to reuse. We made these rainbow/gold pot hangers last year.

This year we used some of the gold and confetti that the leprechauns have left for us in the past as table decorations.

I also put together some rainbow licorice cupcakes and put some gold treasures on the tables.

It looked colorful and it was really easy.

This year we tried a new Shepherd’s Pie recipe. It was a big hit – anything with cheese and bacon usually is at our house. You can see the recipe here.

My mother-in-law makes the best bread to go with our shepherd’s pie and my sisters in law always bring side dishes or desserts. We top it all off with green Kool-Aid.

We held our party last Sunday and it was a huge success. We haven’t really ever set a dress code, but year after year most everyone shows up in green.

If you’re in the mood for getting together with family in friends, try planning an easy night. You won’t regret it!

Live Life Anchored – Relief Society Birthday Dinner

DSC_0106Stay Anchored. That’s the theme our ward is using for relief society this year. So when planning the annual relief society birthday dinner it only seemed fitting to do a nautical theme.

I currently serve as the activities coordinator for our relief society. I have a wonderful committee that helps me plan and put on the best activities. Here’s what we did to kick off last year, here’s a fun service project we did last fall and here’s what we did for our ward’s Christmas party.

I couldn’t do it alone. It takes a lot of work and a lot of planning to put on an activity. We held our dinner Tuesday night and it was a huge success. I’d like to share what we did.

Like I said, we chose a nautical theme.

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I cut out pennants and letters on my silhouette machine to make a few banners. The big banner said “Live Life Anchored.” We hung it in front of a navy bed sheet onto the bulletin side of a rolling chalk board using push pins. Then we took a roll of light blue and a roll of white tulle and pinned up some “waves.” I also cut out some gold anchors which we tacked up and someone on our committee brought the cutest burlap ocean ribbon which we used to tie a bow on the side.

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We hung smaller “Stay Anchored” banners in front of the doors with more tulle waves behind. The last banner we hung on a table next to the speaker’s podium.

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We used long white table cloths as a base for the tables. Then layered navy table toppers and light blue rectangles on top. We alternated red and gold/yellow napkins around the tables.

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Someone on our committee brought sand and we filled glass vases with it then lit battery-operated tea lights to place inside for the table’s centers.

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Someone on the committee made fabric keychain/lanyards for every sister. We put those in plastic sacks with a quote from Dieter F. Uctdorf inside.

We have a sister on the committee who is a professional chef. She made the most amazing food for the night. She also came up with the cutest, most fitting cupcakes. She made clams out of cookies and placed candy pearls inside. They were beautiful and perfect.

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We wanted this dinner to be more elegant than most of our other activities so we used silver plastic silverware. Who knew they even made that? They look like real silverware but they are disposable! I found them at the dollar store. We also used disposable plates that looked like real china.

I used downloadable files from this site to print out a couple signs and make a poster announcing our evening.

I can’t tell you how good the food smelled that night. Our chef made several types of pasta and three types of sauces – alfredo, marinara and pesto sauce – that people could put together on their own plates. Then she had several toppings to add to the pasta – like bacon, mushrooms, sun-dried tomatoes and parmesan cheese. We also had chicken and salmon. Delicious! We were really spoiled.

Sisters from the ward signed up to bring salads, salad dressing and bread, breadsticks or rolls. My mouth still waters when I think about how great everything was.

One of the highlights of the evening was getting to catch up with a dear friend that I haven’t seen – except on Facebook – in years. I asked Jackie Hunt Herrin to speak to us. Jackie was Miss Utah 2001. She has received multiple awards for community service and work as a fierce advocate for organ, eye and tissue donation. She is truly and inspiration to me.

She was perfect! Through her words I was reminded that no matter what this world sends to me if I stay anchored to my savior I can be happy and work toward my eternal goal of living with my Father in heaven again. This life is full of experiences – good, bad, happy, sad – but that’s why I’m here. To learn and grow and help others on our way back Home.

I am so grateful for all the people who helped make our relief society birthday dinner such a success. I left feeling rejuvenated and ready to tackle the winds and the waves.

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Ways to Help a Grieving Child

 

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My oldest son reaches in to kiss his baby brother before we close his casket and bury him.

What’s harder than living with a broken heart? Watching one of your children try to live with one.

Earlier this week my son was sobbing before school. He didn’t want to go. He has always hated school. In fact I wrote a few weeks ago about him trying to stay home after a class election didn’t go in his favor.

But this time I couldn’t figure why he wanted to stay home. I asked him if something had happened or if kids were being mean. No.

He couldn’t come up with a reason.

All day long I stewed over what it could be. Is he nervous about his science class? Does he worry about kids sitting by him at lunch? Are they teasing him at recess?

Then it dawned on me. We visited the cemetery Sunday – the cemetery where his baby brother is buried. We took a water bottle and a kitchen knife. We cleaned off his head stone and cut back the overgrown grass from its edges.

My second son wipes away dirt and grass from his little brother's headstone.

My second son wipes away dirt and grass from his little brother’s headstone.

It was a beautiful sunny day. But that trip brought back rain clouds for my 9-year-old son. The flood of emotions resurfaced as we spent time thinking of our lost family member.

This time of year is always hard for our family. Six years ago it was a hopeful, exciting time. We were waiting for our third baby boy to join our family. Then our joy quickly turned to sorrow as we discovered he had died. I delivered him stillborn at 37 weeks.

Since then our family has learned a lot about grief. More than we ever wanted to know.

I sat down with my oldest son Monday afternoon and we had a heart-to-heart talk about missing his brother. He confessed that he was overwhelmingly sad about not having him in our family.

Uggh. I hate that. More than hating the fact that I can’t get over the loss of my baby boy. I wish no one else had to feel the same way. I wish no one felt hurt, anger or sorrow because of his death. I wish I could place a giant happy bubble around the ones I love and cocoon them from sadness.

Regretfully I cannot.

So I gave him a grief journal. I told him he could use it to write to his little brother. Part of our grief (because our child died before he was born) has been mourning the fact that we never got to spend time with our baby boy.

I my son that he could write to his brother about things he wished he could do with him. Tell him what makes him sad, happy, scared or excited. Tell him what he remembers about the day he was born. Tell him how much he can’t wait to spend time with him.

We all know writing is therapeutic for me, why wouldn’t it be for my child?

I’m hoping he can pour his heart into the pages of that colorful notebook. And that it will serve as a positive outlet for his sorrow.

There are a few other things I have found that help my children when they are consumed by sadness.

I am in no way an expert. I have no professional education or training on loss. I acknowledge that every person grieves differently. But the following things have helped my children mourn and internalize the loss of the brother they never got to know.

And since I can’t create that happy bubble cocoon, I thought that the least I could do is pass on some of these ideas in case it may help another mother help her grieving child.

First, speak openly – Right after our son passed away I knew in my heart that I had to be honest with my two living children. One of them was nearly three years old, the other nearly two. They were really young. But I felt like they could handle the truth.

I told them that their baby brother died.

I refused to use phrases like, “he is sleeping,” “he is in a better place,” or “he passed away.”

I didn’t want them to be afraid to go to sleep. I didn’t want them to think that our place wasn’t good enough for their brother and I don’t even know what “passed away” is supposed to mean. If I can’t figure that one out, then how can my two young children?

There are so many phrases associated with death that are meant to lighten the blow. Words like “deceased” or “slipped away” are often used in place of “dead” or “died.”

But nothing could lighten my blow. No matter how you said it my son had died.

Being open and honest with my children allowed me to eliminate confusion for them. I still speak freely and openly about his death. And they can as well. I answer all of their questions no matter how strange they seem.

We have had many, many conversations about what happened. And while I don’t know that this is the right tactic for every family, it has worked wonders for ours. My children feel safe talking about their brother’s death.

Let Them Cry and Let Them See You Cry

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Crying is healthy. Crying is natural. Yet sometimes we feel ashamed to show others that we are sad. It’s like there is something wrong with us.

Well there is something wrong. Something terrible sad and terribly difficult happened. We buried one of our family members.

That is huge.

I tell my kids that there’s no reason to pretend that we don’t get down about it sometimes. They have seen me sob over my son. We have all hugged and cried as we have watched his memorial video or the home video we have of his time in the hospital or visited the cemetery.

Letting my kids show emotion about the loss of their brother has allowed them to work through it when it comes. It has minimized them bottling up their sadness.

Give Them Something to Hold on to – My oldest son has a wallet-sized picture of his brother that he keeps in a protective plastic sleeve. He sometimes puts it in his backpack or hoodie pocket and carries it to school.

It reminds him that his brother was real. It keeps him close to his thoughts.

He will put it on his bedpost or inside his wallet. He will show it proudly to others.

I think having a tangible object to hold close to his heart helps with the pain.

Start some traditions – I mentioned earlier that this time of year is difficult for our family. All around us the world is awakening from its slumber. New life is forming as winter melts into spring. While this brings a lot of hope and excitement, it also brings us memories from a darker time. The day that our baby died – April 22 – is particularly rough.

So we have started to do some special traditions to honor his memory – things that we can look forward to when we are feeling sad. (You can read about what we did a couple years ago here)

About one week before his death/birthday I create an online Facebook event for friends and family. I call it “Serve in Luca’s Memory.”

People did so many great things for us after Luca died. It brought us peace and comfort to see the service of others. So, we thought, why not help others? It can be a way to give back and keep his memory alive.

Friends and family members post pictures and comments of things that they do for friends or strangers. From helping a friend move, to donating clothing to others to sending someone flowers. It’s so nice to see what people do for each other in his memory.

We spend Luca’s “angelversary” together as a family. We visit the cemetery and take him small gifts. Sometimes we invite friends and family together to do a service project for Utah Share. Last year we planted a tree together at a local park.

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DSCF7689Each year we end the night by sending lanterns to our baby boy. We light wish lanterns, watch them fill with hot air and then float off to the heavens.

Those are some of the things we do to celebrate our little Luca’s birthday. They give us something to look forward to on our day of dread.

We do other things throughout the year as well. One thing we have grown to love is donating gifts to a child that would be Luca’s age at Christmas time. We contact a local shelter for a name of a little boy in need. Then we buy him presents and deliver them to the shelter.

There is nothing we can do to bring back our baby boy. But helping and serving helps us feel like we are giving back to others who are having a difficult time. It softens our sad hearts and gives us things to look forward to.

I am sure there are many, many more ways to help children cope with tragic loss. But these are a few things that have worked for us. While I hope no one else has to see their children grieve the loss of a close loved one, I know that it happens to far too many.

If you know of any other great ideas – for children or adults – I’d love to hear them. Because grief is always changing and different things may work better at different times. I am always looking for more ways to work through the sorrows of my heart.

Tooth Troubles

DSC_0409Twist, pull, yank. Wiggle with tongue. Then pull, yank, twist.

I remember fiddling with my baby teeth until I ripped each of them out.

I would get them to where they were hanging by a single root then twist them completely around when “pop” they’d sever.

Wahoo! I had lost another one.

I liked pulling out my teeth. It was fun.

But my kids are terrified of it.

My oldest boys have both thrown giant fits when getting rid of their really loose pearly whites.

DSC_0411Just this week my second oldest son had a tooth hanging by a thread. It was turning reddish black as it filled up with blood while wobbling in this mouth.

It had been ready to pull out for weeks. He could flick it from side to side with his tongue. I’m pretty sure it had lost all its feeling and I was afraid he was going to swallow it in his sleep.

So we sat as a family in the bathroom Tuesday night cheering him on while he cried. We cheered, “Pull it, pull it, pull it,” until he finally caved and twisted it out.

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This is just the most recent episode. We’ve sat in the bathroom with nearly lost teeth begging our kids to rip them out several times now. And they won’t let us touch them. They want to do it themselves. But they don’t want to do it. I can neither understand nor explain.

It’s crazy!

And what’s even crazier is that they want to KEEP their teeth. They have written the tooth fairy notes each time they have lost their teeth begging her to let them keep it.

I think it stems from a Super Why! episode where one of the main characters does the same. He doesn’t want to give his tooth away so he writes the tooth fairy begging to keep it.

That inspired my pack-rat natured offspring into doing the same.

So they set the tooth under their pillow with a note and cross their fingers that it – and a monetary prize – will be there in the morning.

Why you would want to keep a tiny, bloody, dead piece of yourself is beyond me. But the tooth fairy has obliged and so we have several baby teeth floating around in plastic sandwich bags in their keepsake drawers.

It’s weird. It’s just another thing I am going to have to get rid of during one of my dreaded de-cluttering rampages.

I think I am going to threaten to put the teeth into a homemade version of a Fuggler. Never heard of them? They are hilarious tooth-filled stuffed animal dolls. Sure they are made from FAKE teeth, but I am sure I could use my sons’ real teeth for the same affect.

Maybe if they see their own teeth in a creepy stuffed animal, it will inspire them to toss the other teeth when they are yanked.

Then again maybe that will keep them from ever wanting to pull out another tooth again!

I’ll be back in the bathroom begging on of them to, “Pull it, pull it pull it.”

Kids these days.

Losing the Election – Sometimes My Kids Are Going to Fail

mayorLooking out our front window I could see it in his body language. His shoulders slumped, head down, bottom lip downturned. He walked slowly from the neighbor’s to our yard, dragging his feet. I could tell I was not going to be welcoming a new fourth grade class mayor into our home that day.

Before he even opened his mouth I knew the election did not go in his favor. He was finally home from school and I finally knew the result. I had been on edge all day wondering how things would go.

He had his heart set on running the town. For days he researched famous quotes on equality and doing good for his campaign speech. He dreamed up new laws and a new town name – Pesce (Italian for fish.) He campaigned at recess, talking to his friends about why they should vote for him.

But when election day came things did not go in his favor. It was extremely close – with only 12 students in his class to vote there was a three-way tie for the mayoral seat. The dozen students voted three times. Still tied. So my son’s teacher let the class vote for two students for one final round. That’s when another student pulled ahead and won.

And my 9-year-old felt the impact of disappointment.

I tried to hug him as he sat on our couch, tears streaming down his cheeks. But he pushed me away – he didn’t want to be comforted.

In the end I convinced him to come with me to the dollar store to pick out a prize for all his efforts in the race. He settled on a two-pack of yo-yos.

I gave him the I-am-so-proud-of-you speech and told him over and over again that he did the best he could.

But in the morning when it was time to face his unsuccessful race again he didn’t want anything to do with it. He curled up in the covers of his bed and claimed he wasn’t going to school.

I get it. This race was his whole world right now. All he could see in the near future was his class fabricating a fake town with mailmen, journalists, council members, and a mayor. He has to face the town and his fellow students day in and day out for the next month or so while they learn about government, work responsibility, how to manage a business, etc.

And oh how my heart aches for him.

My mind flashed back to dark days in my life when I too didn’t want to get out of bed. Times when it seemed like my world was over.

Ironically, during one of my darkest times that sweet little non-mayor was the one who drug me from bed. He and his 7-year-old brother were the only two reasons I got out of bed for many, many days after I delivered their brother Luca stillborn.

My world was crashing down around me but they were there keeping me going.

And so I have to be there to keep him going.

I tugged the blankets down from his face and pulled him from his bed. He didn’t like it, and I had to be stern, but he did it. I hugged him and told him he had to go.

I half wondered if he would run away and hide behind a bush in the back corner of the school’s playground after I dropped him off – I actually called the school to make sure he checked into class.

He went to school all day even though he didn’t want to.

So many times we have to keep going even when we don’t want to. I don’t know exactly how to teach my children that. Especially when my heart aches for them and I know how it feels to want to give up.

But I can’t let them. I want to teach them that it’s all right to feel sad and down about disappointments. But we have to keep going.

And I’ll be there for them when they get up and face their hardest days. Just like they were there for some of mine.

My Decluttering Disaster

Organize your life they say. It will be fun they say. It will be easy they say. Ten easy steps. Five minutes a day. Everywhere I turn I see articles, posts, pins, and more, telling me to de-clutter, reorganize and simplify.

So I started.

I dove right into my closet and office area. It took me hours and days to get through the paperwork and decorations I needed to look at.

And it was not easy and it was not fun.

These articles are misleading. They don’t tell you that it’s going to get much worse before it gets much better.

They don’t tell you how you are going to get sick of staring at your kids’ schoolwork while trying to decide which homework sheets to save.

They don’t tell you how your one-year-old is going to “help” you organize things while crawling and scrambling papers all over.

They don’t tell you how you are going to be elbow-deep in picture frames.

They don’t tell you that a small pile of nick knacks can take up your entire living room floor.

After pulling out all the things I wanted to sort through I had stuff lined up in different piles all over my master bedroom. And then I had to figure out where to put those piles.

It took me forever.

Yes. My office looks amazing. The desk has never been that empty and organized. Ever. My closet on the other hand still isn’t finished. I didn’t even touch my clothes.

But I can’t do it right now. I really want to de-junk the rest of my house – because I really only got through half a bedroom – but I’ve got to take a break. I’m just not good at this sort of thing.

Maybe I’ll pick it up again next year. When another round of new-year’s-resolution articles circulate online.

But then again. Maybe not. Maybe I’m OK with the clutter.

Big Boy Bed

Big Boy BedIt was bound to happen. I mean he was three-and-a-half already. But that doesn’t mean I was ready for my little boy to come waltzing out of his room after he was tucked safely into his crib.

He finally did it. He figured out how to climb up out of the side while using his neighboring dresser as a makeshift ladder.

There he stood in our darkened living room well after bedtime grinning from ear to ear. He had escaped. And he was thrilled.

It’s the first time he’s ever really wanted to come out. He’s never really tried to get out on his own before that.

But that night a month ago was the first of many, many nights (and afternoons for naps) that he helped himself out of his confinement. He claimed that he was “done sleeping,” but part of me knew he was too proud of his newfound freedom to stay caged any longer.

He was growing up.

So we took down the side rail of his crib and transformed it into his brand new big-boy bed. Aside from being a little disappointed that he hasn’t grown into a T-Rex yet (something he’s always wanted to be when he grows up) he has been completely elated with his new sleeping arrangements.

I was less than elated.

My boy. My perfect little rainbow baby. The child who brought more smiles to my face and love to my heart after Luca died than anything else. How can it be that he is growing up so fast? How is he big enough for a crib-less bed?

I was surprised at how hard it was for me to make up his new bed. I tucked the sheets in carefully while pondering how quickly things can change.

A couple weeks later I held this same son’s hand as we walked down the steps to registration at his new preschool.

Again my heart was heavy as I began to internalize what that registration symbolized. Is he really old enough for preschool? Am I really going to have to let him go, without me, twice a week? Can’t I swaddle him close and keep him with me for the rest of his life?

I can’t help but feel like time is racing by for my fourth little baby boy. Sure we’ve made it through the difficult nighttime feedings and I’m more than beyond ecstatic that we survived his potty training days. But that doesn’t mean I am ready for him to “grow up.”

When I sit back and truly think about it, thoughts of inadequacy and doubt creep into my mind. Have I played with him enough? Have we read enough stories together? Did I rock him to sleep as many times as I could have? Sing him enough lullabies? Have we played PJ Masks as many times as possible?

Then I reassure myself that I could waste away asking myself these questions. I know I have done my best. We have built a blanket “HQ” in my room every day for weeks. I can’t tell you how many Lego dinosaurs I have made. And I have found my puzzle piecing soul mate. We have cuddled and snuggled away many, many afternoons. I have loved him to the best of my ability every day of his life.

And when I start to get teary eyed and can’t bear for him to get any older, I close my eyes and picture that grin on his face. The one he wore when he figured out how to get out of his crib and came to find me. That same grin flashed across his face when he met his new preschool teacher and got to play with the T-Rex she had in her toy box.

He’s ready. I can’t hold him back. Nor should I.

Angry Grief

funeral 108I don’t like going to the cemetery. It’s a cold place for me that symbolizes brutal finality. It’s the place where I left a piece of my heart.

I have only visited there a couple of times by myself. If I go it’s with Travis and our kids.

But last Saturday I ran a couple of errands in the area where our third son is buried. I found myself a couple of blocks away and couldn’t in good conscience drive by without paying him a visit.

As I parked the car and got out I was struck by the anger that consumed me.

Part of me wanted to sit and sob, part wanted to chuck icy snowballs at a nearby tree.

I crouched down and looked at the faded decorations we left there a month earlier for Christmas. The tissue in the paper nativity we made was colorless. The edges of the mini stocking we have brought for several years in a row had lightened from red to pink.

Sun beat down on the scene.

Snow had begun to thaw in the cemetery’s baby land section. Yellow and brown grass was exposed around our little Luca’s headstone.

The cold was melting, yet my heart felt frozen; engulfed in sorrow.

How could my beautiful baby boy be buried beneath there? How could something so perfect be forced to lay rest beneath that soil? How did I let him go?

I still can’t completely fathom it. Most of the time my mind protects itself by not dwelling on the details.

I rarely stop and think about the day he stopped moving in my womb. I block out the horror and pain – both physical and emotional – that shrouded his birth.

It was the ultimate bittersweet ordeal. I got to say hello to my 5 pound 13 ounce chubby cheeked angel. But then had to say an immediate goodbye.

A light breeze rustled through the trees as I sat melancholy at the cemetery last weekend. It tickled the wind chimes that hang from the neighboring tree and they jingled through the silence.

Thoughts of my sweet boy and the short time we spent with him flooded my mind as I got back in my car and drove away.

It’s been more than five years since his death and I find myself still cycling through the stages of grief. Most of the time I’ll be doing just fine. Then suddenly out of nowhere I’ll find myself mad at the world and all of its injustices.

Maybe I should have thrown some snowballs that day in the cemetery. It wouldn’t have changed anything but it probably would have felt amazing.

 

Grocery Glitch – Online Shopping Nightmare

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My consolation prizes given to me by my local Walmart after they couldn’t find my online order. The local store was really helpful and genuinely sorry that they didn’t get my order. The second party call center, on the other hand, was not.

Several weeks ago I wrote passionately about my new love affair with online grocery shopping. Today I am sad to say that the affair has come to an end. Walmart grocery and I are going to have to break up.

It appears our relationship was too good to be true.

And after the customer service experience I had yesterday, I can no longer recommend this service to my friends.

My kids were home from school on Tuesday for a teacher prep day. I knew pay day was approaching and so I started to get my grocery list together. I have ordered from Walmart.com/grocery a few times before so it was easy for me to log in and start shopping – all while my three little boys played Minecraft on their Kindles and my baby girl played with her Fisher Price princess castle on the floor next to me.

It was magical. I virtually placed each item on my list into my shopping cart, scheduled a time to pick them up the next day (Wednesday), then checked out.

I got a confirmation email saying my groceries would be ready to pick up between 9-10 a.m.

Perfect! I could drop the older kids off to school, drive 15 minutes to Walmart, load up the groceries, run my other errands and be home before lunch.

My plan started out wonderfully. I called Walmart while I was on my way to their pickup location. That’s when the trouble began. They couldn’t find my order.

I’m not talking about the groceries that they had gathered for me, I’m talking about the actual list of items they were supposed to have gathered for me. They hadn’t received it yet. Therefore they hadn’t gathered anything yet. And I was minutes from the store.

I got there and the associates I worked with were very helpful. But they couldn’t do anything to find my order. Apparently Walmart has a second-party off-site company it uses as a call center for the walmart.com/grocery program.

It is the place that receives all the orders and forwards them to all of the stores who are currently piloting this new program. I don’t know the exact number of stores trying this out but have been told it’s somewhere between 160-180 nationwide.

I sat in my van and talked to a customer service representative from the call center for more than 20 minutes. She started off by saying that my order was pending because my credit card wouldn’t give Walmart authorization. Then she backpedaled and said it was a problem with their own processing department. Then she concluded that my order was stuck in limbo.

How does that even happen?

She was unable to cancel my order, but it wasn’t being fulfilled. After a long phone conversation and several “let-me-place-you-on-hold” moments, I still had no solution – just an offer for a $20 voucher to use on my next online grocery order.

I left without my food and without any answers to when I could get it. Just a, “probably not today.”

Now I don’t know about you, but when I need to go grocery shopping I need to go grocery shopping. I don’t do it for the fun of it. I go twice a month max because I hate it. I stockpile a giant list and get it all at once to minimize my shopping trip torture.

So when I scheduled to pick up my food yesterday, that’s when I needed it. We are out of milk, butter (except for the half of a stick left over from what I borrowed from my neighbor to cook dinner last night), cheese, paper towels, chicken nuggets and apple juice, and more. We aren’t going to starve by any means – we have a mass supply of long-term food storage in my basement – but you try looking at a 1-year-old baby girl who won’t eat ANYTHING and telling her that you don’t have any of her “joose.”

I felt like the call center associates were treating me as an order number, not as a busy mother who needed food for her hungry babies.

Sadly, they didn’t care.

I asked to speak to a couple different managers who confirmed to me that they couldn’t help me. I’d have to wait until I got home and resubmit my order again as a new order. And hope that the other one would be cancelled.

So that’s what I did. I got home around 11 from running my other errands and got online to reorder my food. I’m sure you are wondering why I ordered through them again after all of this. Well, truthfully, the $20 voucher was the only reason.

But because it was so late in the day, I couldn’t select a pick-up time for that day. It would have to wait until the next day. Seriously?! They messed up my order but I was still going to have to wait to get my food. Again.

I am beyond depressed about this break up. I had high hopes for my Walmart grocery shopping relationship. I was in it for the long haul. I was willing to forgo any sales or coupon shopping and drive an extra 10 minutes to be able to have someone bring my food out to me.

But I can’t risk my order getting lost in the shuffle again. I can’t drive all the way there after getting a confirmation email saying my food will be ready only to find out the store never had the chance to put my order together.

Part of the reason why this service was so appealing was because it was going to SAVE me time and stress. Not cause more of it.

Rumor has it that other local stores are offering online grocery shopping. I think I may have to put myself out on the market again and find a new online shopping love.

Or better yet, I may have to stick to the independent life and get my groceries on my own again. If you want to make sure something is done right, I guess you have to do it yourself.

 

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